What is an Aeralife Community?
Our Aeralife Communities offer residential aged care which can often be referred to as residential aged care facilities, aged care facilities, nursing homes and aged care homes. All our Aeralife Communities offer permanent aged care, respite care, dementia-friendly care and palliative care. Some of our homes include memory support units that provide specialised dementia care.
Do I need an Enduring Power of Attorney in place to move in?
No, you don’t need to have an Enduring Power of Attorney to move into an Aeralife Community, however, we encourage you to consider appointing a trusted family member or friend to help manage your affairs and/or make health, medical and lifestyle decisions on your behalf if you are no longer capable of doing this for yourself.
Can I continue to see my own doctor?
You may choose to continue to use the services of your own local doctor if he or she agrees to visit your care home. If your treating doctor is unable to visit the home, please ask the Clinical Care Manager for a list of medical practitioners who do visit so that you can select a doctor, as we cannot make this decision for you. If you wish to continue seeing your own doctor at their clinic, you may need a relative or representative to accompany you to external appointments.
What are additional services?
Additional Services are those not otherwise covered by the basic daily care fee and accommodation fees. These include things such as a greater choice of beverages, meals and snacks to suit your individual preferences, enhanced leisure and recreational opportunities and other wellbeing options.
What services can I get in an Aeralife home?
- High quality person-centred care with a focus on meeting your individual needs.
- A qualified nursing team on-site at all times to attend to your clinical and emergency needs.
- Personalised care plan for your health and wellbeing
- Fresh meals prepared and cooked in the home kitchen by our qualified chef and team.
- Assistance with daily living including bathing, dressing and eating.
- Access to a range of other health services including dietetics, physiotherapy, podiatry, optometry and dental.
- Medication management provided on-site.
- Individually tailored social and recreational activities to bring joy and meaning to your days.
- On-site laundry service and cleaning services
- Private or shared bedrooms with basic furnishings.
Can I bring my own appliances into my room?
You are welcome to bring electrical items into the home including radios, DVD players, electric shavers, mobile phones, tablets and laptops. Under Workplace Health and Safety legislation, electrical items must be checked by an electrician and certified safe to use. This process is known as ‘testing and tagging.’
I have specific dietary needs. How will you accommodate this?
We recognise that food is an important part of your experience in care, so we have developed a nutritious, balanced and seasonal menu that respects cultural preferences and dietary needs of our residents.
We also offer texture modified meals for those who may experience difficulties with chewing or swallowing. These options include soft foods, minced or pureed that are easy to consume while maintaining nutritional value and taste. Our chefs carefully prepare these meals to ensure they are both appetizing and tailored to individual dietary requirements.
How do I provide feedback or raise a complaint?
At Aeralife, we value your thoughts and the opportunity to work with you to resolve any issues you may have. That’s why you’ll find it easy to raise a complaint, make a suggestion, share a compliment or just have your say.
Here are some simple avenues to provide your feedback:
- Speak to a team member in your home. This is often the fastest and easiest way to communicate your feedback and to resolve an issue.
- Arrange a time to speak with the Residence Manager in your home either in person or by phone. Our Residence Managers appreciate the opportunity to work with you to action your feedback.
- You can submit your feedback using the online form or by calling 03 9722 5870 to speak to a Support Office team member who will escalate your matter to the CEO.
Can I bring my pet to stay?
Family pets are welcome to visit, although we ask our families to ensure that pets do not enter the dining room during mealtimes.
Who takes care of the laundry?
Laundry services are provided in all our homes. We offer a complimentary labelling service so that your clothes are clearly labelled and can be returned to you as quickly as possible. Please ask a team member to arrange labelling of any newly acquired items prior to the items being used to ensure they do not go missing. If you prefer a labelling option other than the one provided at the home, we may ask you or your representative to make arrangements, and to cover any additional costs. As we use industrial laundry machines, we recommend that delicate items of clothing be hand-washed by you or a family member or friend.
Can I drink alcohol at the home?
Yes. We invite you to enjoy the responsible consumption of alcohol, although this is subject to any particular health needs you may have and should be a decision taken in consultation with your medical practitioner. Many of our homes also offer a weekly happy hour from time to time and provide alcoholic beverages to celebrate milestones and other special occasions.
Can I smoke?
Aeralife Communities are a smoke-free environment. We do have designated outdoor smoking areas. If you choose to smoke, a registered nurse will assess your ability to smoke safely and work with you to determine a smoking plan that includes the appropriate level of supervision, frequency and the safety measures to be taken.
Can I get internet access?
Yes, all homes provide residents with Wi-Fi access.
Are there hairdressers or beauty therapy services?
Salons are located within many of our homes. Our Advantage Package conveniently bundles this service for you to use at your leisure. Please refer to your Resident Agreement for full Advantage Package details. For some residents, hairdressing services may be an additional fee. Please speak with a team member at reception for operating hours, prices and bookings.
